Shipping policy
At VEYRA Global Wraps, we aim to process, pack and dispatch every order carefully so your automotive films, wraps, paint protection films, window tint films, samples and accessories arrive safely.
This Shipping Policy explains how we process orders, estimate delivery times and handle delivery issues.
Order processing
Orders are processed after payment has been received and accepted.
We aim to process orders as quickly as possible. Processing times may vary depending on product availability, order size, stock location, custom requirements, supplier lead times, courier collection schedules, weekends, public holidays and seasonal demand.
If there is a delay with your order, we will contact you using the details provided at checkout.
Delivery locations
We currently ship to the United Kingdom.
Where available, we may also offer delivery to selected international locations. International delivery options, costs and timeframes will be shown at checkout where applicable.
If your location is not available at checkout, please contact us before placing an order:
Delivery times
Delivery timeframes shown on our website or at checkout are estimates only. They are not guaranteed unless we clearly state that a specific delivery service is guaranteed.
Estimated delivery times may vary depending on the courier, product type, delivery location, stock availability and circumstances outside our control.
If no specific delivery timeframe is agreed with you, we will aim to deliver your order without unnecessary delay and within 30 days of accepting your order.
Shipping costs
Shipping costs are calculated and displayed at checkout before you complete your order.
Shipping costs may vary depending on the delivery location, order size, product type, weight, parcel length and selected shipping method.
Where we offer free shipping, this will be clearly shown on the website or at checkout.
Large rolls, long parcels and specialist items
Some VEYRA products, including full rolls of wrap film, PPF, tint film and larger automotive materials, may require specialist packaging or courier handling due to their size, weight or length.
Larger parcels may have longer processing times or separate delivery requirements. In some cases, tracking may update differently from standard parcels.
Please make sure someone is available to receive larger deliveries where required.
Pre order, back order and supplier fulfilled items
Some items may be listed as pre order, back order, made to order, supplier fulfilled or subject to extended lead times.
Where this applies, the estimated timeframe will be shown on the product page, at checkout or communicated to you after ordering.
If an item is delayed, we will contact you as soon as reasonably possible with an update.
Tracking information
Once your order has been dispatched, we will aim to provide tracking information where available.
Tracking links may take time to update after dispatch. Please allow time for the courier system to refresh.
If you have not received tracking information and believe your order should have been dispatched, please contact us at:
Delivery address
Please make sure your delivery address is complete and accurate before placing your order.
We are not responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or outdated delivery information provided by the customer.
If you notice an error in your delivery address, please contact us immediately. We will do our best to help, but we may not be able to change the address once the order has been processed or dispatched.
Missed deliveries
If a courier attempts delivery and you are not available, they may leave a delivery card, provide tracking instructions, attempt redelivery or take the parcel to a collection point.
It is your responsibility to follow the courier’s instructions and collect or rearrange delivery within the required timeframe.
If an order is returned to us because it was not collected, delivery was refused or the courier could not complete delivery, we may contact you to arrange redelivery. Additional delivery charges may apply where the issue was caused by incorrect information, refusal, non collection or missed delivery.
Safe place and nominated delivery instructions
If you ask the courier to leave your parcel in a safe place, with a neighbour, at reception, outside a property or in another nominated location, this may affect responsibility for the parcel once it has been delivered according to your instructions.
Please only choose a safe place if it is secure.
For higher value orders, large rolls or specialist materials, we recommend choosing a delivery address where someone can receive the parcel in person.
Lost or delayed parcels
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number, full name and delivery postcode.
We will review the tracking information and, where needed, contact the courier to investigate.
If the courier confirms that the parcel has been lost, we will work with you to arrange a suitable resolution, which may include a replacement or refund depending on the circumstances.
Damaged parcels
Please inspect your parcel when it arrives.
If the outer packaging is damaged, crushed, opened or appears to have been mishandled, please take photos before opening where possible.
If your item arrives damaged, please contact us as soon as possible at:
Please include:
Your order number.
Photos of the damaged packaging.
Photos of the damaged product.
A photo of the shipping label.
A short description of the issue.
This helps us assess the issue quickly and raise a courier claim where needed.
Incorrect or missing items
If you receive the wrong item or something is missing from your order, please contact us as soon as possible at:
Please include your order number, photos of the items received and a clear description of the issue.
We will review the order and work to resolve the matter as quickly as possible.
International shipping, customs and import charges
For international orders, delivery times may vary depending on customs processing, local courier networks and import procedures.
International customers are responsible for any customs duties, import taxes, clearance fees or local charges that may apply unless stated otherwise at checkout.
We are not responsible for delays caused by customs checks or local import procedures.
Order cancellations before dispatch
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to help, but we may not be able to cancel an order once it has been processed, packed, dispatched or passed to a courier.
If your order has already been dispatched, you may need to follow our Return and Refund Policy.
Contact us
If you have any questions about shipping, delivery or tracking, please contact us at:
Please include your order number where possible so we can help you faster.