Privacy policy
Last updated: 11 June 2026
This Privacy Policy explains how VEYRA Global Wraps collects, uses, stores and shares personal information when you visit our website, use our services, place an order, create an account, contact us or otherwise interact with our store.
VEYRA Global Wraps operates this website and online store. Our store is powered by Shopify, which helps us provide our website, checkout, payment, order management and ecommerce services.
By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.
Personal information we collect
Depending on how you interact with us, we may collect the following types of personal information:
Contact information, such as your name, email address, phone number, billing address and shipping address.
Order and transaction information, such as the products you view, add to basket, purchase, return, exchange or cancel.
Payment information, such as payment method, payment confirmation and transaction details. Payment card information is processed securely by our payment providers and Shopify. We do not store full payment card details ourselves.
Account information, such as your login details, account preferences and saved information if you create an account with us.
Communication information, such as messages, emails, enquiries, support requests and any information you choose to send to us.
Device and usage information, such as your IP address, browser type, device information, website activity, pages viewed and how you interact with our website.
Marketing preferences, such as whether you have chosen to receive marketing emails or promotional updates from us.
How we collect personal information
We may collect personal information in the following ways:
Directly from you, for example when you place an order, create an account, contact us, sign up to emails or complete a form.
Automatically through our website, including through cookies, analytics tools and similar technologies.
From Shopify and other service providers who help us operate our website, process payments, fulfil orders, provide delivery services, manage customer support, improve our website and prevent fraud.
How we use your personal information
We use your personal information for the following purposes:
To provide our website, products and services to you.
To process and fulfil your orders.
To take payment and confirm transactions.
To arrange shipping, delivery, returns and refunds.
To create and manage customer accounts.
To respond to enquiries, customer service requests and support messages.
To send order updates, delivery updates and important service communications.
To improve our website, products, customer experience and services.
To personalise your shopping experience where appropriate.
To send marketing emails or promotional updates where you have opted in or where permitted by law.
To detect, prevent and investigate fraud, abuse, security issues or unlawful activity.
To comply with legal, tax, accounting and regulatory obligations.
Lawful basis for using your personal information
Where UK data protection law applies, we rely on one or more lawful bases to process your personal information, including:
Contract, where we need your information to process and fulfil your order or provide services you have requested.
Legal obligation, where we need to keep records or comply with applicable laws.
Legitimate interests, where we use your information to run, protect and improve our business, prevent fraud, respond to customers and improve our services.
Consent, where you have given permission, such as signing up to marketing emails or accepting certain cookies.
You can withdraw consent at any time where we rely on consent.
How we share personal information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services. This may include:
Shopify, as our ecommerce platform provider.
Payment processors and checkout providers.
Delivery, courier and fulfilment partners.
Customer support and communication providers.
Website hosting, analytics and technical service providers.
Marketing and advertising partners, where permitted by law.
Professional advisers, such as accountants, legal advisers or insurers.
Regulators, government authorities or law enforcement where required by law.
We only share personal information where necessary and for legitimate business, legal or operational purposes.
Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information to help provide the ecommerce services used by our website, including checkout, payments, order processing, security, analytics and store functionality.
Information you provide through our website may be shared with Shopify and its service providers, including providers based outside the United Kingdom.
You can learn more about how Shopify handles personal information by reviewing Shopify’s own privacy information on its website.
Cookies and similar technologies
Our website may use cookies and similar technologies to help the website work properly, remember your preferences, improve performance, understand how customers use the website and support marketing or advertising activity.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may depend on your cookie settings or consent preferences.
You can manage cookies through your browser settings or through any cookie settings tool available on our website.
Marketing communications
If you sign up to receive marketing from us, we may send you emails about products, offers, updates and news from VEYRA Global Wraps.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing, we may still send you important non-marketing messages, such as order confirmations, delivery updates, refund updates or customer service responses.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping information to fulfil orders, provide customer service, comply with legal, tax and accounting obligations, resolve disputes, prevent fraud and enforce our terms and policies.
The length of time we keep information may vary depending on the type of information and the reason we need it.
International transfers
Some of our service providers, including Shopify and other technology providers, may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we rely on appropriate safeguards where required by law, such as recognised transfer mechanisms or other lawful protections.
Your rights
Depending on where you live and subject to applicable law, you may have rights in relation to your personal information. These may include the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information in certain circumstances.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a portable format in certain circumstances.
Object to direct marketing.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. Please avoid sending sensitive or confidential information to us through unsecured channels.
Children’s privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.
Third party websites
Our website may contain links to third party websites, apps or platforms. We are not responsible for the privacy practices, security or content of third party websites.
You should review the privacy policies of any third party websites you visit.
Complaints
If you have any concerns about how we use your personal information, please contact us first at:
If you are based in the UK and are unhappy with how your concern has been handled, you may have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.
When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.
Contact us
For questions about this Privacy Policy, your personal information or your privacy rights, please contact us at:
For the purpose of applicable data protection laws, VEYRA Global Wraps is the data controller of the personal information we collect and process through this website.